Metro Panel

In its effort to investigate the requirements of its customers, Metro Bilbao established, in 1998, the Customer Panel, the first experience in this type of investigation in a State Company.

Metro Bilbao Panel, is a group of customers who faithfully represent the total number of passengers. This group includes different types of customers: regular or occasional, young, adults or elderly people, Line 1 or Line 2.

Metro Bilbao requests their opinion regularly on issues concerning the transport service.

Metro panel Objetives:

• It allows us to know the level of satisfaction of our customers.
• It is a flexible and rapid consultation tool with a high reliability level.
• It helps decision making concerning customer-focussed actions.
• It is an important support element when answering queries and suggestions.
• It is fundamental in the Metro Bilbao quality process.