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Customers and services  |   Metro Bilbao 

Tickets and travel cards

Types of tickets and travel cards
  1 zone 2 zones 3 zones
Single ticket 1.40 1.55 1.65
Return ticket 2.80 3.10 3.30
Creditrans 0.70 0.84 0.94
Super 50 24.70 29.30 32.80
Monthly ticket 29.50 35.20 41.00
Gizatrans 0.27 0.27 0.27
Youth ticket 190.00 223.00 258.00
One day ticket 4.00 4.00 4.00

Single ticket

Valid for 1 trip.
This ticket can be purchased from automatic ticket machines at the stations.
Validity period: One hour and a half from the moment the ticket is cancelled at the entrance
Expiry: when fares are changed
It is not personal and can be transferred to other people.
In the event of loss or robbery, it cannot be replaced
In the event of deterioration it can be exchanged, without cost, at the Customer Service Offices if the deterioration is attributable to Metro Bilbao or, with a cost of 0.60 euros, if deterioration is attributable to the customer.
Failure to carry a valid ticket will imply a penalty fare between 30.05 euros and 516.87 euros. (Articles 293 – 11 and 295-1b of Royal Decree 1.211/1990).

Return ticket

Valid for 2 trips.
Validity period: One hour and a half from the moment the ticket is cancelled at the entrance. Expiry: 12 months from date of issue.
It is not personal and can be transferred to other people.
In the event of loss or robbery, it cannot be replaced
In the event of deterioration it can be exchanged, without cost, at the Customer Service Offices if the deterioration is attributable to Metro Bilbao or, with a cost of 0.60 euros, if deterioration is attributable to the customer.
Failure to carry a valid ticket will imply a penalty fare between 30.05 euros and 516.87 euros. (Articles 293 – 11 and 295-1b of Royal Decree 1.211/1990).

One day Ticket

The whole metro at your service: 1 full day for only 3 euros.
Only valid for date of issue and for all zones.
To be purchased from ticket machines located at stations.
It is transferable.
Not valid for travelling groups.

In case of damaged tickets:

Creditrans

What is Creditrans?
This ticket is valid for trips at discount prices, on all transport operators integrated in the system. Currently, these operators are, Metro Bilbao, Bilbobus, Bizkaibus, La Salve Elevator, Artxanda Funicular, Suspension Bridge, Lujua Buses and the Bilbao Tram Service.

It is a pre-paid card, with credit to travel. The following possible prices exist: 5 Euros, 10 Euros, 15 Euros.
Part of the balance is expended on each trip made. After each trip, the remaining balance is printed on the ticket. It is printed on the side of the magnetic band (if the operator is Metro Bilbao or the Tram Service) or on the other side where if the operator is a bus company, the elevator, funicular or suspension bridge. Additional information, which is used for inspection purposes, is also printed (date, line).
The fares charged for the trips are those established by each operator for the "bono-10" type tickets.
The ticket is valid until the 31st of December of the year following the year it was purchased.

How to use this ticket. Rights and limits.
Trips can be made on all integrated operators, in all transport zones in the Territory of Biscay, with the only limit of the available balance (money) to travel.
It can be used by several people to travel together on one ticket.
It can be used to change from one operator to another or on the same operator (when the said operator contemplates this possibility), applying a discount on the fare of the second trip. There will be a time restriction on changes, always considering the type of trip made. (Town, Intercity).
It is transferable; it is NOT a personalised ticket.

Where can it be purchased?

Where can it be exchanged?
At any transport operator ticket office:

Super 50

50 trips in 30 days, at a super-cheap price.
Valid for 50 trips over a period of 30 consecutive days from the date of issue.Personal and non-transferable.
It can be purchased from automatic ticket machines at metro stations by people who hold the Metro Member Card (or Youth Card or Gizatrans Membership Card).

Its price varies based on zones.

In the case of a deteriorated ticket, a duplicate will be issued with the same balance of trips that remained on the old ticket, unless the old ticket were illegible.

In the event of loss or robbery, it cannot be replaced.
The ticket must be introduced in the validation machine both when entering and exiting stations. Therefore, it is obligatory to conserve the ticket until you leave Metro Bilbao installations.
The time that elapses between the moment you enter a Metro station and the moment you leave the Metro must not exceed 1hr.30m.
At all times you must carry your Metro Member Card (or Youth Card or Gizatrans Membership Card); if not, the ticket will not be considered valid.


Monthly ticket

Enjoy the Metro for 30 days with no limit in the number of trips.
Valid for 30 consecutive days from the date of issue. No limitation in the number of trips.
Personal and non-transferable.
It can be purchased from automatic ticket machines at metro stations by people who hold the Metro Member Card (or Youth Card or Gizatrans Membership Card).

Its price varies based on zones.

In the case of a deteriorated ticket:

In the event of loss or robbery a duplicate can be obtained from the Customer Service Offices for a fee of 3 euros.
The ticket must be introduced in the validation machine both when entering and exiting stations, therefore, it is obligatory to conserve the ticket until you leave Metro Bilbao installations.
At all times you must carry your Metro Member Card (or Youth Card or Gizatrans Membership Card); if not, the ticket will not be considered valid.

Gizatrans

What is the Gizatrans ticket?
It is a ticket valid for Metro Bilbao and Bilbobus, designed for persons aged over 65 or with a disability level of at least 65%. It is a purse-card and the fare for each trip is discounted from the pre-stored amount as it is used.

Characteristics:
It is associated with a Gizatrans Membership Card, and can be used only by the membership card holder.

Price:
3 euros, with 27 euro cents deducted for each trip made. This fare is valid for all Metro Bilbao and Bilbobus fare areas.

On sale at:

Youth Ticket

Enjoy the Metro for 12 months at a "youthful" priceValid for 12 months from the date of purchase, during which time the holder may make as many trips as required.
Personal and non-transferable.
It can be purchased at Customer Service Offices by all people under the age of 26 who hold the Metro Youth Card.
Its price varies based on zones.

Zone extension:

Zone change: it is possible to change the zone (equal fare zone) at any Customer Service Office for a fee of 0.60 euros. The expiry will remain unchanged.

In the case of a deteriorated ticket:

In the event of loss or robbery a duplicate can be obtained from the Customer Service Offices for a fee of 3 euros.
The ticket must be introduced in the validation machine both when entering and exiting stations. Therefore, it is obligatory to conserve the ticket until you leave Metro Bilbao installations.
Ticket payment methods are a follows, as cash payments are not accepted:

If the youth ticket is still valid when you wish to renew it, you will be required to produce it at the Customer Service Office.
At all times you must carry your Youth Card; if not, the ticket will not be considered valid.

Group ticket

Group ticket for a minimum of 20 people.
Valid for 1 single or return trip.
Place of purchase: Customer Service Office. Those interested must phone: 94 425 40 25.
Fare: the fare will be calculated based on the number of people, applying the Creditrans ticket fare.
Expiry: date printed on the document.
The ticket must be presented, both at the station of origin and at the destination station, to Metro Bilbao staff, who will open the gates for the holders.
In the event of loss or robbery, it cannot be replaced.
People under 5 years of age must pay the fare for this type of ticket.
Failure to carry a valid ticket will imply a penalty fare between 30.05 euros and 516.87 euros. (Articles 293 – 11 and 295-1b of Royal Decree 1.211/1990).

RENFE combined ticket

Name: Uria
Place of purchase: Renfe train stations
Validity: 10 trips
Validity period: One hour and a half from the moment the ticket is cancelled at the entrance
Expiry: 30 days from date of issue.
Only Abando and San Mamés are considered as transfer stations.
The maximum cancellation time between both operators is 20 minutes. After the said period of time, it will be considered as a new trip.
This ticket is not valid for Renfe's Gau-Jaia service.
It may only be used on the Metro Bilbao A zone (from Bolueta to San Inazio), and on the Renfe 0 zone (from Abando to Zorrotza)
Failure to carry a valid ticket will imply a penalty fare between 30.05 euros and 516.87 euros. (Articles 293 – 11 and 295-1b of Royal Decree 1.211/1990).
Only one price: 10 euros.

EuskoTren combined ticket

Place of purchase: Euskotren railway stations.
Validity: C10 (10 trips), CM (monthly, unlimited number of trips over a period of 30 days), CJ (annual, unlimited number of trips over a period of 12 months for people aged under 26).
Validity period: 90 minutes from the time when the ticket is stamped on accessing the platform.
Expiry: date printed on ticket.
Only Bolueta and Casco Viejo are considered as transfer stations.
The maximum time that may elapse between stamping tickets on the different operators is 15 minutes. After that time tickets will be considered as stamped for new trips.
For fares ask at www.euskotren.es.
Failure to carry a valid ticket will be grounds for a fine of between 30.05 euros and 516.87 euros. (Articles 293 – 11 and 295-1b of Royal Decree 1211/1990).

Discount for large families

Under current legislation, large families are entitled to special rail fares, with discounts of 20 or 50% of the standard rate, depending on whether they are classed as “General” or “Special” category large families.

Tickets to which discounts apply:

Documentation required:

Forms of payment:

Points of sale:

Customer service offices: Areeta (Ibaigane 17), San Inazio, Casco Viejo, Ansio.

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