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Customers and services  |   Metro Bilbao 

Station installations

The metro contains an extensive range of installations, in some cases auxiliary, yet as a whole, they indicate the high standard of the service.

Image of metro escalators

Escalators and moving pavements

Escalators are the usual means used by the vast bulk of commuters on entering and exiting the metro network.
These automatic staircases are reversible, so that, if required by the amount of traffic, they can change direction.

Lifts

All the stations of Bilbao underground are accessible for people with impaired mobility.
The Metro stations have two levels, one is the platform level where commuters access the trains; the other is a higher level, located above the platforms, which houses the reception halls, ticket dispensers and guides passengers towards the two directions that the trains travel. The lifts follow the same plan.

At street level, there is only one lift per station. These lifts transport passengers to the distribution halls. They can hold eight people.

In turn, there are two lifts at the distribution halls, one for each platform, which take the passengers to the relevant platform depending on the direction they want to travel. These are panoramic lifts with a capacity for eight people.

Image of validation machines

Ticketing

The ticket dispensing machines offer touch screens that simplify operations. They also accept payment by credit cards.

There are also validation machines (access gates) at each station; some are wider for prams, wheelchairs, luggage, etc.

Ventilation systems

Extraction ventilation under platforms: Each station has a ventilation system which basically includes fans, filters and silencers, as well as conduits under the platforms and regulation gates. The aim is to maintain appropriate air quality in the stations. There are two fans per station.

Emergency ventilation: The emergency ventilation system allows, in the event of fire, the correct evacuation of personnel along smoke-free routes with controlled temperature. It also facilitates the access of fire fighting personnel to the source of the fire and its extinguishing, as well as the ventilation of the tunnels if a train has to stop between stations.

Pumping stations

Each station on a section has two pump wells, one at each end, although there are also some wells located strategically at the lower parts of the section, for example at Elorrieta and Olabeaga.
When the water reaches a certain level, it is pumped to the sewage network.

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